Customer Service and Support 2.0 Blog

It's always nice to find others focusing on the service and support aspect of Web 2.0. In this case, John Perez has a nice blog focusing on Support 2.0, including many useful links to research from the SSPA, Universal McCann, and others.

John has even provided the IBM guidelines on blogging, which is tremendously helpful to any organization looking to foster engagement of their employees in social media. 
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